Patient information

Admission on the day before your operation

The date and time of your admission are given on your written appointment invitation. On the day of your admission, please report to the main reception on the ground floor. The individual preparations for your operation will then get under way.

Admission on the day of your operation

The day before you are admitted, our appointment scheduling department will call you to let you know what time to arrive. If you are undergoing an operation on a Monday, we will notify you the Friday before. You will also be told when you will need to stop eating and drinking (water and tea) on the day of the operation. The day before the operation, you may not eat anything past midnight and may only take medication as per your doctor’s orders.

Your admission date and estimated discharge date are given on your written appointment invitation. On the day of your admission, please report to the main reception on the ground floor. The individual preparations for your operation will then get under way.

Alcoholic beverages

Please be aware that alcohol may have an impact on the effectiveness of your medication. Please therefore discuss the consumption of alcoholic beverages with your doctor in advance.

Art at the clinic

In early 2016, the Schulthess Klinik launched an art commission with the aim of building up an innovative collection of art to display at the clinic. The diversity of the different works of art gives the clinic a unique atmosphere and a distinctive character. It can and aims to stimulate discussion and provide pause for thought. Why not take a tour around our clinic and be inspired by the variety of works we have on display?

Bistro/restaurant

Visit our bistro on the ground floor. Fresh coffee from the barista machine, delicious sandwiches and a selection of enticing snacks invite you to take some time to unwind with your visitors. The restaurant on the first floor will spoil you with a lavish selection of food to satisfy all tastes. Our employees are happy to inform you about the current opening hours.

Candles

Burning candles are not permitted in our clinic for fire safety reasons.

Care and treatment

During your stay, you will receive expert care from a team of staff from a variety of fields. We aim to provide holistic care, support and treatment that is oriented towards and tailored to suit your individual needs. We place a high value on friendliness and empathy and are extremely committed to helping you regain your independence as soon as possible. As a teaching hospital, we also attach great importance to the safety of our young doctors in the various medical professions. Specialist nursing staff can be identified by their white clothing, while trainees and assistants wear blue. Whenever possible, we make sure that we can guarantee a high level of continuity in the care provided by the nursing staff during your stay.

Specialist nursing staff working hours:
Early shift: 7.00 am to 4.00 pm
Late shift: 2.00 pm to 11.00 pm
Night shift: 10.15 pm to 7.30 am

Case management

Our case management team will be happy to organise your follow-up care in rehabilitation clinics and spa facilities or in your own home with Spitex services, as per your doctor’s orders. The case management team can also advise you on your rehabilitation options and any transport you may require. Please get in touch
with our case management team at any early stage if you need any help with planning.

Case management contact details
T +41 44 385 76 11, from Monday to Friday, 8.00 am to 4.00 pm.

Charging stations for electric vehicles

In order to drive forward e-mobility, we have worked together with Energie 360° to set up two public charging stations for electric vehicles. The green-marked parking spaces are located directly next to the entrance on the right-hand side. To make charging as convenient as possible, the charging stations are operated with the user-friendly charging service from Energie 360°. Find out more: laden.energie360.ch

Clinic opening hours

All entrances to the Schulthess Klinik are open between 6.30 am and 9.00 pm. If you go out in the evening, please make sure you return to the clinic before 9.00 pm.

Clothing

We recommend that you bring the following items with your for your stay at the clinic:

• Underwear
• Comfortable clothing, such as a tracksuit
• Nightgown or pyjamas
• Closed, sturdy shoes with rubber soles, such as trainers or slippers
• Toiletries (shower gel, shampoo and a hair dryer are provided in private rooms)
• Smartphone, tablet or MP3 player (for operations carried out under a local anaesthetic, you can listen to any music of your choice through headphones)

Discharge

The date of your discharge will be discussed with you in good time. Plan your discharge time between 9.00 am and 10.00 am. On the day you are discharged (Monday to Friday), please sign out at Patient Administration
(clinic discharge office/ cash desk). On Saturdays and Sundays, you can sign out at our main reception.

Speak to your doctor, the specialist nursing staff and the physiotherapy team to clarify your follow-up treatment, check-ups and specific aspects of your care after you have been discharged. If you like, you also have the option of continuing to receive your outpatient treatment at our clinic after you have been discharged.

Drinks in your room

Tea and mineral water (still or sparkling) are included in your stay. Semi-private patients are welcome to order a range of juices and soft drinks from room service for a charge, while extra drinks are included for privately insured patients. Alcoholic beverages are available for an additional charge (see also “Alcoholic beverages” regarding alcohol consumption).

Emergencies

A doctor is on hand round the clock for emergencies. Please note that in the event of a sudden cardiac arrest, resuscitation measures are always initiated as a matter of principle, unless other arrangements have been previously agreed. If you do not agree with this, please discuss the matter with the doctor responsible for your care.

Feedback

We are constantly looking for ways to improve our services and enhance our quality, which is why your feedback on your stay at the Schulthess Klinik is extremely valuable. When you are admitted, you will be given an information card which contains the contact details of our quality management department. We would be grateful for your feedback. If you like, we would also be happy to talk to you over the phone to discuss your concerns with you in person.

Flowers

Our members of staff can look after your flowers, if needed. Cut flowers make for an inviting atmosphere in your hospital room – potted plants, on the other hand, can carry germs and are therefore not allowed in the clinic. Please note that flowers are not permitted in Intermediate Care (IMC; post-operative recovery room).

Food/menu choice

We believe that it is important to enjoy a fresh, healthy and balanced diet. You can find the current selection of dishes available on our weekly menu. Patients with supplementary insurance also have the option of choosing from the à la carte menu and ordering individual drinks from the drinks menu. À la carte dishes are included for private patients; patients with semi-private insurance will be charged a small premium. Please notify us of any special requests regarding food intolerances and dietary requirements by the day of your admission at the latest; we will let the kitchen team know about any medically prescribed diets. 

We also provide kosher meals; please notify room service before you are admitted to the clinic by calling
T +41 44 385 76 19. Kosher meals can only be provided if ordered in advance.

Meal times

Breakfast: approx. 7.30 am to 8.15 am
Lunch: approx. 11.30 am to 12.30 pm
Dinner: approx. 5.30 pm to 6.30 pm

Illness prior to admission

If you suddenly experience health problems or suffer from a flu-like infection or a cold shortly before you are due to be admitted, please call the appointment scheduling team on T +41 44 385 75 16 or +41 44 385 75 26 from Monday to Thursday between 8.00 am and 5.00 pm and on Friday between 8.00 am and 4.00 pm. At weekends, please contact the on-duty doctor via the main telephone number of the Schulthess Klinik: T +41 44 385 71 71.

Internet/WiFi

The clinic has a public WiFi connection that is free to use.

Invoicing

If your insurance comes with a guarantee to cover costs, the invoice will be sent directly to your insurance provider for payment, in accordance with your level of cover. This includes medical services and the costs of your stay at the clinic. You can obtain a copy of this for your own files upon request. Self-pay patients will be given a detailed invoice, offsetting the advance payment made.

You will be charged for personal expenses for phone calls, drinks and visitor meals, etc. on the day you are discharged.

Laundry service/cleaning for patients with supplementary insurance

We are also happy to wash your private laundry. This service is available for a fee for patients with supplementary insurance. Please contact room service.

Leaving your room

If you leave your room, please let the nursing team know where you are going so that we can contact you if you are needed (for visits from the doctor etc.).

Living will

If you have an up-to-date living will, please bring a copy of this with you when you are admitted and hand 
it over to the staff. Make sure you discuss your will with the doctor who is treating you too.

Medical care/doctor’s visits

Your surgeon is directly responsible for your care and will make all the necessary arrangements. Your doctor is available at all times if you have any questions and will discuss further treatment with you and the nursing team. The doctors will complete their daily rounds in the morning between 9.00 am and 12.00 pm. We recommend that you note down any questions you have for the doctor prior to their visit.

Medication

If you need to take medication regularly, please bring a sufficient supply with you in its original packaging and hand it over to the specialist nursing staff together with your medication regime. For safety reasons, all medication will be checked and administered by two members of the nursing team at a time throughout your stay.

Newspapers/magazines

Our patients with supplementary insurance are provided with “NZZ”, “Tages-Anzeiger” or “Blick” every day for free. If possible, we will also be able to arrange for your preferred newspaper to be provided if you order it in advance. Patients with supplementary insurance are given the “SonntagsZeitung” for free on Sundays. We also have a selection of newspapers and magazines at our kiosk in the bistro.

Parking

Due to the limited number of parking spaces available, we recommend that you use public transport: tram no. 11 or Forchbahn S 18 to Balgrist stop.

Alternatively, you can take our shuttle service from Zurich Stadelhofen station (in front of the station building). This is free for patients and visitors (see “Shuttle service”). However, if you do come by car, you can park it in the multi-storey car park for a fee.

Pastoral care

Catholic and reformist pastoral staff are regularly present in our clinic to support you. Together with you, they will find ways and solutions to resolve your personal problems or simply listen to you attentively. These conversations can often throw up new perspectives. If you like, you can also be guided through various religious rites. If you would like to receive pastoral support, please contact the specialist nursing team.

Physiotherapy

Our physiotherapy department is divided into specialist groups for the hips and knees, shoulders and elbows,
the spinal column and sports physiotherapy. This specialisation allows us to offer you an individual physiotherapy programme that achieves the desired goals effectively and efficiently. Even after your stay, you can benefit from our comprehensive support.

Post

If you would like to send letters, you can hand them in to the main reception for posting. You can also purchase stamps there. We will bring incoming post to your room for you.

Questions and information

We make every effort to ensure that your stay is as pleasant as possible. However, if something does not live up to your expectations, please contact the person in charge of your ward.

Quiet room

On the first basement floor next to the auditorium there is a quiet room. It invites patients, relatives and staff to take a moment to pause and breathe. There is also a book where you can write down your thoughts and prayers.

Radio and television

Free radios and televisions are available in all rooms.

Room service

See “Room service for patients with supplementary insurance”.

Room service for patients with supplementary insurance

Our patients with supplementary insurance can enjoy top-class hotel-quality services. We are on hand during the day between 7.00 am and 7.00 pm to cater for all your culinary requirements and organise visitor meals, deliver your preferred daily newspaper and look after your flowers.

Smoking

The health of our patients and staff is important to us. That is why the Schulthess Klinik is a non-smoking zone. The smoking ban also applies to the entrance areas of the clinic. For patients who are mobile enough to leave their rooms, there is a smoking room on the third floor.

Sustainability

Schulthess Klinik has long been committed to working in the most resource- and climate-friendly way possible. Big and small sustainability projects are continuously being implemented under the slogan “Schulthess Klinik goes green” – for example, Schulthess Klinik gets all its electricity from ewz-Naturstrom, produced from Swiss hydropower with the “naturemade star” quality label. Our gas heating operates with a 20% Swiss biogas share.

We use as many local products as possible in our kitchen and, for environmental reasons, we provide only vegetarian dishes on “Meat-free Thursday”. We avoid wasting food through various measures and we donate items which are no longer needed to charitable organisations when possible. What’s more, we have numerous other projects that we are continuously implementing in the interest of sustainability.

Taxis and clinic shuttle service

If you are visiting us or returning home, you can use the shuttle bus between Stadelhofen station (in front of the station building) and the Schulthess Klinik (see “Parking”).

The shuttle service runs every 40 minutes between 7.40 am and 4.38 pm from Monday to Friday. The service is free for Schulthess Klinik patients. You will receive your ticket together with your appointment invitation from the
appointment scheduling team or from the secretary’s office if you are attending a consultation. If you have lost your ticket, please report to the main reception.

We are also happy to order you a taxi. Please contact the main reception if you would like us to do this.

TV

Free radios and televisions are available in all rooms.

Using the phone

You are allowed to use your mobile phone at the Schulthess Klinik. A landline is also available. Calls within Switzerland are free and you will not be charged for your private calls. You will be charged for calls abroad at the current rates.

Valuables

As a general rule, please do not bring any valuables with you for your stay at the clinic. However, if you do have cash or valuable belongings with you, you can store them in the lockable cabinet compartment or – in semi-private and private rooms – in the safe (numerical code).

Do not leave any valuable belongings or cash lying around in your room or on your nightstand. The clinic rejects any responsibility or liability for lost valuables. Please note that our property insurance only covers break-in and robbery, not theft. In the event of theft, the injured party’s theft insurance comes into effect.

Visitors and meals for patients with supplementary insurance

Eating in the restaurant

We would be delighted to welcome you and you visitors to our restaurant.

Eating in your room

For an additional charge, meals for visitors of patients with supplementary insurance can also be brought
to your room. You can order from the daily menu or an à la carte menu for your visitor with room service (order lunch by 10.00 am and dinner by 4:00 pm).

Gourmet menu

If you are staying for more than five days, we offer a gourmet menu to patients with supplementary
insurance and their guests. The meals will be served to you in your room and you can arrange the time
with room service. Let yourself be pampered by our kitchen staff.

Visitors and overnight stays

For private patients – if visitors want to stay with you overnight, please notify the nursing staff who will pass on the request to Patient Administration. You will then be informed of the available options and conditions.

Visiting times

Our clinic is adjusting its visiting hours as follows:

Monday to Friday: 10 am to 9 pm, Saturday, Sunday and public holidays: 2 pm to 6 pm

In shared rooms, no more than 1 visitor per patient is allowed, in single rooms no more than 2 visitors per patient. The duration of visits must be limited to a maximum of 1 hour. 

Visits to the Intermediate Care (IMC) and the outpatient treatment centre (BZ) are unfortunately not permitted. 

Please observe the applicable behavioural guidelines during your visit (keep your distance, wash your hands thoroughly, do not shake hands, cough and sneeze into a tissue or into your elbow). In addition, on the instructions of the Cantonal Directorate of Health, masks must be worn on the entire hospital premises; you will receive a mask when you enter the hospital.

WiFi

See “Internet/WiFi”.