Important information on coronavirus: Please comply with our visiting ban and the obligation to wear a mask from the age of 6 throughout the clinic premises. Learn more

News Information on the coronavirus

New rules on visiting and wearing masks

Dear patients,

Your safety is the most important thing. All precautions currently in place with regard to the coronavirus must be strictly observed. Please comply with our visiting ban and the obligation to wear a mask throughout the clinic premises. A mask must be worn by anyone over the age of six.

Will my scheduled operation/treatment/consultation take place as planned?

Your operation/treatment/consultation will take place as planned. Please observe the applicable behavioural guidelines during your visit (keep your distance, wash your hands thoroughly, do not shake hands, cough and sneeze into a tissue or into your elbow).

On the instructions of the Cantonal Department of Health, masks must be worn throughout the clinic premises. You will receive a surgical face mask when you enter the clinic. Please only wear the surgical face masks provided by us on the clinic premises and refrain from wearing personal masks.

Please only attend your consultation appointment or procedure if you appear and feel generally well. The best way to check your health as regards the coronavirus is by completing the Federal Office of Public Health’s Coronavirus check. This check can also provide information on what you should do next, and whether you should take a test for COVID-19.

Advice for patients from abroad

Depending on the country/region, a compulsory quarantine obligation applies for people entering the country.

Can I make a new consultation appointment?

New consultations can be booked by filling in the online form or by calling the relevant departments directly.

Will my outpatient physiotherapy session at the clinic take place?

Physiotherapy sessions will continue to take place.

Do children also need to wear a mask at the clinic?

Children over the age of six, including both outpatients and inpatients, must wear a mask at the clinic.

What should I do if I experience flu-like symptoms before a procedure, or if someone I’ve had contact with experiences such symptoms?

If this is the case, please call your GP or the emergency physician hotline (+41 800 33 66 55). The outcome of this consultation will determine whether your procedure can go ahead as planned or if it needs to be postponed. The Federal Office of Public Health’s Coronavirus check will also give you information on what to do next, and whether you should take a test for COVID-19.

If your procedure needs to be postponed, you or your GP  should contact our appointment scheduling team immediately.
Call +41 44 385 75 16 or  +41 44 385 75 26 or e-mail patientendisposition@kws.ch

Can I visit relatives/friends?

Thank you for understanding that  visiting patients at Schulthess Klinik is currently prohibited. 

The following special rules apply for children who have had surgery at our clinic:

  • Children aged 0 to 12: Both parents are allowed to visit 
  • Children aged 12 to 18: Only one parent may visit unless the Management team approves otherwise as an exception 
  •  18 and older:  No visitors are allowed. In the case of adults with disabilities, visits may be approved by the Management team as an exception

Parents who have a fever or are showing symptoms of a cold may not visit. Please ensure that patients’ siblings remain at home.

What measures are being taken at Schulthess Klinik?

Schulthess Klinik is well prepared to deal with the situation. Our actions are based on the recommendations issued by the Federal Office of Public Health (FOPH). The current recommendations on appropriate behaviour are displayed in the clinic in a very visible manner, and our employees are being continually updated on the associated behavioural guidelines. 

On the instructions of the Cantonal Department of Health, masks must be worn throughout the clinic premises. You will receive a surgical face mask when you enter the clinic. Please only wear the surgical face masks provided by us on the clinic premises and refrain from wearing personal masks.

How can I protect myself?

To best protect yourself, please have a look at the current recommendations of the FOPH. 

How can I currently get to the clinic?

Patients can get to Schulthess Klinik by public transport (“Balgrist” stop),  by car or using the hospital shuttle service.

Are the restaurant and bistro open?

The restaurant and bistro are currently closed to patients and external visitors.

Is Schulthess Training open?

Training activities that are available to subscription customers are currently unavailable in accordance with decisions made by the Federal Council. We are able to continue providing physiotherapy and medical training therapy. The opening hours for medically prescribed training measures are Monday to Friday from 7.00 a.m. to 7.00 p.m.

We are offering all of our subscription customers the chance to take part in online fitness classes or to receive a tailored home training course.

As these services are an alternative to freezing your subscription, please get in touch to let us know whether you would like to participate in one of these training activities or if you would prefer to put your subscription on hold for the time being. We will automatically extend any freeze requests that you have already submitted to cover the entire period during which we are legally obliged to remain closed.

Is Albatros Training open?

Training activities, including Albatros training, will remain unavailable in accordance with decisions made by the Federal Council on 19.03.21. We are offering a range of different types of online support as an alternative. 

Is the Performance Diagnostics department open?

The Performance Diagnostics department at Schulthess Klinik remains open and available to carry out performance tests in line with the currently applicable measures. We conduct all tests in observance of FOPH provisions and in strict compliance with sanitary measures. If you have any specific questions or wish to make an appointment, please contact us by phone on +41 44 385 75 52 or by e-mail at leistungsdiagnostik@kws.ch

Please only attend your appointment if you feel well and are not showing any signs of illness. The best way to check your health as regards the coronavirus is by completing the Federal Office of Public Health’s Coronavirus check. This check can also provide information on what you should do next, and whether you should take a test for COVID-19.

Thank you for your understanding, and stay safe!

FOPH Coronavirus